Shipping Policy

This policy applies to orders placed at https://evernotea.shop, operated by EVERNOTEA STATIONERY SUPPLY LLC.

Dispatch Location

Orders are dispatched from the United States.

Delivery Area

We deliver only within the contiguous 48 U.S. states.

We do not deliver to Alaska, Hawaii, U.S. territories, international destinations, or APO, FPO, and DPO military or diplomatic addresses.

If checkout accepts an address outside our delivery area in error, we will contact you and cancel the order with a full refund rather than add an unannounced delivery charge.

Free Shipping and Included Taxes

Shipping is free for all orders within our delivery area. There is no minimum purchase requirement.

Prices are in U.S. dollars (USD) and include applicable taxes. There are no additional shipping, handling, import, or payment-on-delivery charges.

The amount shown at checkout is the total amount payable for the order.

Processing Time

Orders are processed within 1–3 business days after the order and payment have been confirmed.

Business days mean Monday through Friday, excluding U.S. federal holidays. Orders placed outside business days begin processing on the next business day.

Transit Time

After dispatch, estimated transit time is 3–5 business days.

The estimated total time from order confirmation to delivery is 4–8 business days, comprising processing and transit.

These are estimates rather than guaranteed arrival dates. If a material delay occurs, we will provide assistance and explain the available options.

Tracking

We provide tracking information by email after dispatch. Tracking updates may take time to appear in the carrier’s system.

The carrier and tracking details for your parcel will be identified in the shipping notification.

Shipping Delays

If we cannot dispatch within the stated processing period, we will notify you, provide a revised estimate, and give you the option to agree to the delay or cancel for a full refund, as required by applicable law.

If an order is delayed after dispatch, contact support@evernotea.shop so that we can investigate with the carrier.

Missing, Damaged, or Incorrect Deliveries

If tracking shows delivery but you cannot locate the parcel, check the delivery area and ask household members or building staff, where applicable. Contact us so that we can investigate.

We will work with the carrier and provide an appropriate resolution, including replacement or refund where warranted. You will not be required to resolve a carrier claim on your own before receiving assistance from us.

For damaged or incorrect items, contact us with your order number and a description of the issue. Photographs are helpful where reasonably available.

Address Changes

Contact us promptly if your delivery address needs correction. We can make changes only while the shipment can still be updated.

If a parcel is returned as undeliverable, we will contact you to arrange an appropriate resolution. We will not impose an additional charge without your prior agreement.

Returns

Returns are handled under our Return and Refund Policy. You may request a return within 30 calendar days after receipt. We pay return shipping and charge no restocking fee.

Contact

EVERNOTEA STATIONERY SUPPLY LLC
5715 Charleston Rd
Dawson Springs, KY 42408
United States

Email: support@evernotea.shop
Phone: +1 225-266-6876
Customer service: Monday–Friday, 9:00 a.m.–4:00 p.m., U.S. Central Time, excluding U.S. federal holidays.