FAQ

We ship only within the contiguous 48 U.S. states. We do not ship to Alaska, Hawaii, U.S. territories, international destinations, or APO, FPO and DPO addresses.

Orders are dispatched from the United States.

Order processing takes 1–3 business days after your order and payment are confirmed. Transit after dispatch takes an estimated 3–5 business days.

The estimated total delivery time is 4–8 business days. Business days are Monday through Friday, excluding U.S. federal holidays. These timeframes are estimates rather than guaranteed arrival dates.

Yes. Shipping is free within our delivery area, with no minimum purchase requirement.

Prices are in U.S. dollars (USD) and include applicable taxes. No additional payment is required upon receipt. The amount displayed at checkout is the total amount payable for your order.

Yes. We email tracking information after dispatch. The carrier and tracking details are identified in your shipping notification. Tracking updates may take time to appear in the carrier’s system.

Contact us promptly with your order number. Address changes and cancellations are possible only while the order can still be updated.

If your order has not shipped, we can cancel it and process a full refund to the original payment method within 3 business days after confirming cancellation. If it has shipped, you may use our return process.

If we cannot dispatch within the stated processing period, we will contact you with a revised estimate and the option to agree to the delay or cancel for a full refund, as required by applicable law.

If a dispatched parcel is delayed or missing, contact us. We will investigate with the carrier and provide an appropriate resolution. If tracking shows delivery, please also check your delivery area and ask household members or building staff where applicable.

You may request a return for any reason within 30 calendar days after receiving your order. Email us with your order number and the items you wish to return.

For change-of-mind returns, items should be unused, complete and in their original condition. Use the original packaging where available, or suitable protective packaging. These conditions do not prevent claims about damaged, defective, incorrect or incomplete goods.

We pay return shipping for both change-of-mind returns and returns involving a product problem. There is no restocking or return handling fee.

Contact us before sending a return so that we can provide a prepaid label or arrange another return method at our expense.

Return address:
EVERNOTEA STATIONERY SUPPLY LLC
5715 Charleston Rd
Dawson Springs, KY 42408
United States

We inspect returned items and process the applicable refund within 3 business days after receiving the return. Refunds go to the original payment method and include the amount paid for the returned item and applicable included tax.

Your bank or payment provider may require additional time to display the credit. This is separate from our processing period.

Contact us as soon as reasonably possible with your order number and a description of the problem. Photographs are helpful where reasonably available.

We will arrange an appropriate replacement or refund without additional cost. If a return is required, we pay for it.

No. Compatibility is not universal. Please check the product’s stated dimensions and the requirements of your dripper, basket, portafilter or other equipment before ordering.

Only items expressly listed in the product description are included. Coffee, filters, machines and other styling props are excluded unless specifically listed.

You can use the payment methods actually displayed at checkout. Available options may depend on your device and payment provider.