Return and Refund Policy

EVERNOTEA is operated by EVERNOTEA STATIONERY SUPPLY LLC. This policy applies to purchases made at https://evernotea.shop.

30-Day Return Period

You may request a return for any reason within 30 calendar days after receiving your order.

To start a return, email support@evernotea.shop with your order number and the items you wish to return. A reason is optional for change-of-mind returns.

Return Conditions

For a change-of-mind return, please return the item unused, complete with its included components, and in its original condition. Please use the original packaging where available, or suitable protective packaging.

These conditions do not prevent you from reporting an item that arrived damaged, defective, incomplete, or different from what you ordered.

There are no custom-made product exclusions or other special product exclusions under this policy.

Free Returns

We pay return shipping costs for both change-of-mind returns and returns involving damaged, defective, incorrect, or incomplete items.

We do not charge a restocking fee, return handling fee, or return shipping deduction.

After you contact us, we will provide a prepaid return label or arrange another return method at our expense. Please contact us before arranging your own shipping so that we can provide the appropriate instructions.

Return Address

EVERNOTEA STATIONERY SUPPLY LLC
5715 Charleston Rd
Dawson Springs, KY 42408
United States

Please contact support@evernotea.shop before sending your return so that we can provide the prepaid shipping arrangements and identify your parcel.

Damaged, Defective, or Incorrect Items

Contact us as soon as reasonably possible if your item arrives damaged, defective, incorrect, or incomplete. Include your order number and a description of the problem. Photographs can help us assess the issue, where reasonably available.

We will arrange a replacement or refund, as appropriate, at no additional cost to you. If a return is required, we will pay for it. The ordinary unused-condition requirement does not apply to a defect discovered through reasonable use.

Refunds

We will inspect returned items and process the applicable refund within 3 business days after receiving the return.

For an accepted return, we refund the amount paid for the returned item, including any applicable tax included in that amount. Orders are shipped free, so there is no original delivery charge to deduct.

Refunds are issued to the original payment method. We will notify you when the refund has been processed. Your bank or payment provider may require additional time to display the credit; this is separate from our processing period.

If we determine that a change-of-mind return does not meet the stated conditions, we will explain the reason and discuss the available options before making any deduction or returning the item to you.

Exchanges and Cancellations

For an exchange, contact us so that we can arrange the return and explain replacement availability.

To request cancellation, contact us promptly. If your order has not shipped, we will cancel it and process a full refund within 3 business days after confirming cancellation. If it has shipped, you may use the return process above.

Your Legal Rights

This policy does not limit any rights or remedies available under applicable consumer protection law.

Contact

Email: support@evernotea.shop
Phone: +1 225-266-6876
Customer service: Monday–Friday, 9:00 a.m.–4:00 p.m., U.S. Central Time, excluding U.S. federal holidays.

Business days mean Monday through Friday, excluding U.S. federal holidays.