Terms of Sale
EVERNOTEA / Purchases
Your purchase, explained.
These Terms of Sale apply to purchases made at evernotea.shop from EVERNOTEA STATIONERY SUPPLY LLC, trading as EVERNOTEA.
1. Placing an order
You must be legally able to enter into a purchase agreement, with parent or guardian involvement where required. Please provide accurate contact, billing, delivery and payment information.
An order confirmation acknowledges receipt of your order. If an availability issue, material listing error, payment failure or substantiated fraud concern prevents fulfillment, we will contact you.
We will not increase the price or substitute a materially different item without your agreement. If a paid order is canceled, we process a full refund to the original payment method within 3 business days after confirming cancellation.
2. Product information
Review the product description, stated dimensions, materials and included components before ordering. Compatibility with coffee machines, baskets, portafilters and other equipment is not universal.
Only expressly listed components are included. Coffee, filters, machines, cups and other styling props are excluded unless specifically included in the product description.
Lighting and screen settings can affect the appearance of colors and finishes. This does not excuse a material difference between the goods supplied and their description.
3. Prices, taxes and payment
All prices are in U.S. dollars (USD) and include applicable taxes. Shipping is free within our delivery area, with no minimum purchase requirement.
We do not add separate shipping, handling, import or payment-on-delivery charges. The total amount payable is displayed at checkout, and no additional payment is required upon receipt.
Available payment methods are those actually displayed at checkout. Transactions are processed by the relevant payment provider.
4. Dispatch and delivery
Orders are dispatched from the United States. Delivery is limited to the contiguous 48 U.S. states. We do not deliver to Alaska, Hawaii, U.S. territories, international destinations, or APO, FPO and DPO addresses.
- Processing: 1–3 business days after order and payment confirmation.
- Estimated transit after dispatch: 3–5 business days.
- Estimated total delivery time: 4–8 business days.
Business days are Monday through Friday, excluding U.S. federal holidays. Tracking information is emailed after dispatch.
If we cannot dispatch within the stated processing period, we will notify you with revised timing and the option to agree to the delay or cancel for a full refund, as required by applicable law.
If a parcel is delayed, missing or damaged in transit, contact us. We will investigate and provide an appropriate resolution rather than require you to resolve a carrier claim alone.
5. Cancellation and address changes
Contact us promptly if you need to cancel or correct an address. Changes are possible only while the order can still be updated.
Before dispatch, cancellation is fully refunded within 3 business days after confirmation. After dispatch, you may use our return process.
6. Returns
You may request a return for any reason within 30 calendar days after receiving your order. Email support@evernotea.shop with your order number and the items to return.
For change-of-mind returns, items should be unused, complete and in their original condition. Please use original packaging where available, or suitable protective packaging.
These conditions do not prevent claims about damaged, defective, incorrect or incomplete goods. There are no custom-made product exclusions or other special product exclusions under our return policy.
We pay return shipping for both change-of-mind and product-problem returns. We do not charge a restocking or return handling fee.
Contact us first for a prepaid return label or another return arrangement at our expense. The return address is:
EVERNOTEA STATIONERY SUPPLY LLC
5715 Charleston Rd
Dawson Springs, KY 42408
United States
7. Refunds and product problems
We inspect returned items and process the applicable refund within 3 business days after receiving the return. Refunds go to the original payment method and include the amount paid for the returned item and applicable included tax.
Your bank or payment provider may need additional time to display the credit.
If a change-of-mind return does not meet the stated conditions, we will explain the reason and discuss available options before making a deduction or sending the item back.
Report damaged, defective, incorrect or incomplete items as soon as reasonably possible. Photographs are helpful where reasonably available. We will arrange a replacement or refund as appropriate at no additional cost. If a return is required, we pay for it.
8. Safe use
Follow supplied product instructions and limitations. Handle hot liquids, glassware, sharp needles and magnetic components carefully. Do not use damaged products, and contact us about any safety or quality concern.
9. Consumer rights and applicable law
Nothing in these terms removes mandatory consumer rights or excludes liability that cannot lawfully be excluded.
Applicable U.S. federal law and Kentucky law govern, without removing mandatory protections available under the law applicable to the customer.
Changes to these terms apply prospectively and do not reduce rights for an order already placed. Our Terms of Service, Return & Refund Policy, Shipping Policy and Privacy Policy provide further information.